Clear answers before you travel.

Choose the relevant service or contact SmartWay with the destination, date, number of travellers and what you need. We confirm availability, price and the conditions that apply before the booking is final.

No. A request or enquiry is not automatically a confirmed booking. Confirmation depends on availability and, where relevant, the supplier, guide, vehicle or ticket allocation.

For most services we need the date, destination or route, number of travellers and contact details. Transfers also require pickup and destination details; tours may require preferred language and duration; tickets may require visitor numbers, ages and preferred entry time.

Yes. Confirmed services are communicated in writing with the relevant booking details, timing and conditions.

Services sold as private transfers are arranged for your party and are not shared with unrelated travellers.

Exact pickup point, destination, date, requested time, passenger count, luggage and relevant flight or train details. If travelling with children, tell us whether a child seat is required.

Yes, depending on route and availability. SmartWay arranges airport, hotel, address-to-address and intercity private transfers in supported destinations.

Send or confirm the flight number when requested. How delays are handled depends on the specific service and supplier waiting policy, which should be confirmed with the booking.

Often yes, but extra stops should be requested in advance because they can affect timing, vehicle planning and price.

SmartWay day trips offered as private are organised for your party only.

No. Some products include a private guide, some include transport only, and some visits are self-guided. The product description and booking confirmation should state the format clearly.

Often yes. Route, duration, pickup location and interests can be discussed before confirmation, subject to guide, driver, attraction and timing constraints.

Depending on destination and guide availability. Tell us your preferred language when you enquire.

It depends on the attraction, supplier and ticket type. Many timed-entry tickets are date-specific and may be non-refundable. The applicable rule is confirmed for the specific booking.

No. Many ticket products are self-guided or include a digital audio guide. We explicitly state when an in-person guide is included.

Digital tickets or redemption instructions are normally sent electronically according to the booking. Some attractions may require a specific entry procedure or collection method.

Attraction operating hours are controlled by the venue. If a confirmed booking is affected, we review the supplier information and available options based on the specific case.

Payment timing depends on the service. Some services require payment to confirm; others may follow different agreed terms. The payment requirement is made clear before confirmation.

There is no single cancellation rule for every SmartWay service. Transfers, private tours and third-party tickets can have different conditions. The relevant cancellation terms are confirmed before booking.

Sometimes, depending on availability and supplier rules. Date-specific tickets may not allow changes. Contact us as soon as possible with the booking reference.

Not automatically. Gift voucher validity, redemption and any refund conditions are stated on the individual voucher.

They can be requested for applicable transfer services. Tell us the child’s age and what you need so availability can be checked.

Yes, depending on destination, vehicle and supplier capacity. Send the exact group size and luggage requirements.

Tell us the requirement before booking. We can check suitable vehicles, access information or supplier options, but accessibility must be confirmed for the specific service.

Yes. SmartWay can help coordinate compatible transfers, tours and experiences across multiple European destinations.

Booking reference, traveller name, service date and a clear description of what you need. For same-day operational matters, phone or WhatsApp is often the most practical channel.

Phone and WhatsApp: +421 908 847 093. Email: smartwayconnection@gmail.com. You can also use the Contact SmartWay page.

Yes. SmartWay works with transfer operators, guides, agencies, DMCs, hotels, attractions, ticket suppliers and other professional travel partners. Use the Business to Business (B2B) Cooperation page.

Possibly. Send us the destination, date and service you need. We will tell you clearly whether it can be arranged directly or through a suitable partner.