Alternative Dispute Resolution
Information about out-of-court dispute resolution for consumers.
1. First contact SmartWay
Before starting an external dispute procedure, please send the complaint directly to SmartWay so we have an opportunity to investigate and resolve it.
2. Slovak alternative dispute resolution
Consumers may have the right to request alternative dispute resolution under Slovak consumer-protection legislation if SmartWay rejects a complaint or does not respond within the legally required period.
3. Competent entities
Depending on the subject of the dispute, the competent ADR entity may include the Slovak Trade Inspection or another authorised body. Current information should be checked on the official website of the relevant authority.
4. Cross-border consumers
Customers resident in another EU/EEA country may also contact their national consumer centre or the European Consumer Centres Network for guidance on cross-border disputes.
5. Court rights remain unaffected
Using ADR does not remove any right to seek judicial protection where permitted by law.
SmartWay Connections, s.r.o.
Štvrť SNP 131/17, 914 51 Trenčianske Teplice, Slovak Republic
Company ID: 55 597 475 · Tax ID: 2122048401 · VAT ID: SK2122048401
Commercial Register: District Court Trenčín, Section Sro, Insert 45603/R
Email: smartwayconnection@gmail.com
Phone / WhatsApp: +421 908 847 093