Terms & Conditions
Clear rules for bookings, services, payments, changes, complaints and traveller rights.
1. Trader identification
SmartWay Connections, s.r.o.
Štvrť SNP 131/17, 914 51 Trenčianske Teplice, Slovak Republic
Company ID: 55 597 475 · Tax ID: 2122048401 · VAT ID: SK2122048401
Commercial Register: District Court Trenčín, Section Sro, Insert 45603/R
Email: smartwayconnection@gmail.com
Phone / WhatsApp: +421 908 847 093
2. Scope of services
SmartWay may provide or arrange private transfers, tours and day trips, attraction tickets, guiding services and tailor-made travel services. The exact service, inclusions, exclusions, route, date, time, vehicle category and price are defined by the specific offer and booking confirmation.
3. Booking and contract formation
A binding contract is formed when SmartWay confirms the booking, or when an online payment is successfully completed and the booking is confirmed. Requests expressly described as non-binding become binding only after written confirmation.
4. Prices and payments
The customer is shown the total price, or the method of calculation, before a binding order is submitted. Card payments may be processed by third-party payment providers such as Stripe. SmartWay does not store full payment-card details.
5. Customer obligations
Customers must provide correct contact and travel details, check dates and times, disclose special luggage or accessibility requirements and follow reasonable safety instructions. For transfers, customers must be ready at the agreed pickup point at the agreed time.
6. Changes, cancellations and refunds
Product-specific cancellation and refund rules shown at booking take precedence. Where no specific rule is shown, the general Cancellation Policy and Withdrawal & Refunds page apply.
7. Third-party suppliers
Where SmartWay acts as an intermediary, services may also be subject to the relevant supplier’s terms. Customers will be informed where this materially affects the booking.
8. Liability
Nothing in these terms excludes rights that cannot legally be excluded. SmartWay is not responsible for delays or non-performance caused by events outside reasonable control, but will take reasonable steps to assist and mitigate disruption.
9. Complaints and disputes
Complaints are handled under our Complaints Procedure. Consumers may also use applicable alternative dispute-resolution mechanisms.
10. Governing law
These terms are governed by Slovak law, without prejudice to mandatory consumer-protection rights that may apply in the customer’s country of residence.